1. DEFINITIONS
"Company", "we", "us" and "ours" are understood to mean Eurama Idegenforgalmi Ltd, which operates under the applicable Hungarian law and is registered at the Budapest Court of Registration. "Customer" means the person paying for the reservation. "Passengers" means all passengers named and not named in the reservation. The "main passenger" means the person named first in the reservation. "You" and "You" are understood to mean any customer, including all passengers named in the reservation or (as intended) one of the passengers. "Supplier" means a transport service provider. "Booking" means a reservation for our shuttle service on our site. "Shuttle service" means our carriage by car, including any other services we provide, which are related to or supplemented by the carriage. "Transfer Documents", "Booking Documents", "Certificates" are the written confirmation of your reservation by e-mail. "Contract" means the reservation and the terms and conditions and all the terms and conditions for booking. "Terms" means these terms and conditions. Web pages, "web pages" are understood to include www.mb-travel.hu or other websites operated by us.
2. ABOUT US
Eurama Idegenforgalmi Ltd. provides transportation services for individuals and groups. Our address: 1052 Budapest Apáczai Csere János utca 12.-14. Our phone number: +36-70-942-2600, we do our job at www.mb-travel.hu, our e-mail address: mbtravel@eurama.hu. We provide service delivery to transport service providers who provide transfer services for passenger transport, services and licensing and licensing in accordance with Hungarian law. Before using a service offered on our website, you must read and understand these Terms as they apply to the other Contracts. By making a reservation, you declare that you have read these terms and, by virtue of your legal capacity, can accept them for yourself and for all your passengers. If you do not understand any of the terms and conditions, we suggest you contact our customer service before booking. If you do not agree to these terms, you can not book on our site.
3. ONLINE BOOKING PROCESS
The booking person must be 18 years of age and must be responsible for following the online reservation process and must ensure the accuracy and completeness of the information provided and the payment of the total amount.
When you enter into a contract with Eurama Idegenforgalmi Ltd., the company will take the necessary measures to arrange the requested service.
The contract becomes legally binding only when you receive the transfer document by e-mail. If your carrier is not able to provide the requested services, we will notify you about this and we will refund you the full amount in the same manner as your payment method and will be relieved of any further obligation against you.
You must accept all the notifications sent by us. However, if you do not acknowledge receipt of an e-mail, the records on our company's e-mail server are considered proof of arrival.
We can not be considered a contractual obligation to you to send you a confirmation of your charges and your payment.
The transfer documents to be presented by the transport service provider must be printed so that the driver can immediately see all the documents. If the principal does not present the document, there is a possibility that we will not provide a transfer service. It is recommended that you print out and transfer all the messages between the parties in addition to the transfer certificate.
4. PAYMENT
We accept all commonly used payment methods, including credit card (American Express, MasterCard / Diners International, Visa), debit card (Visa / Delta, Visa / Electron), bank transfer and PayPal. PayPal is only available for bookings over a certain amount and the customer has to pay an administrative fee.
The prices are shown in Euro and HUF. The possible exchange rate instrument that may be provided only shows an approximate amount.
5. AMENDMENTS
The transfer document contains the booking number, the destination / entrance point and the address of the accommodation, the amount of the transfer, the car category, your telephone number. Requests to modify these and other data must be sent in writing to mbtravel@eurama.hu before the day of travel. Amendments will only take effect after consultation with the transport service provider and the confirmation of the change by e-mail.
Upon becoming bound by the contract, the customer must notify our customer service of any errors therein no later than 72 hours before the relevant transfer service. If the notice is made less than 72 hours prior to the given transfer service, we reserve the right to terminate the contract without the need to pay a penalty or fee.
Minors may not claim a service from our company and if a minor person has booked a reservation for our service at our company, their parents, legal representatives or other persons responsible for them must contact us immediately to cancel the registration. Minors can travel with us only with an adult.
6. LOSSES STARTED BY YOU
Termination of the contract can be made in writing, by e-mail. Reserved shuttle services can be canceled individually or together. If the cancellation request is received at least 72 hours before the scheduled time of the shipment to be canceled, then the full amount paid for the transfer will be refunded. There is no refund if the cancellation request is received less than 72 hours prior to the scheduled time of the shipment to be canceled. In this case, we will send you a cancellation notice, which can be used to recover the costs from the tour operator, the airline or the travel insurance company.
7. AMENDMENTS AND LOSSES STARTED BY OUR COMPANY
If your carrier needs to substantially modify the terms of the service or cancel the service, we will notify you as soon as possible. We take all reasonable steps to meet your vehicle needs, but depending on the capacity, we may provide you with a larger capacity vehicle or several vehicles instead of the vehicle selected. In rare cases, we may have to cancel your reservation. In this case, there is a full refund, but no further obligation is due to the cancellation. However, we take all reasonable steps to find a suitable alternative to our confirmed, then canceled reservation.
8. CHILD SEASONS
According to local laws on infant and child restraint. the use of child restraint is mandatory for children under the age of 12 or less than 135 cm. When making a reservation, it should be noted in the comment box.
The main passenger is solely responsible for verifying whether such child restraint devices are suitable for the vehicle and whether it is properly used and installed. The Company assumes no responsibility for the failure to use, install or control the attachment, or to misuse it.
If you would like to bring your own child restraint and request a private transfer, please let us know before traveling. This is necessary for the seat to fit in the vehicle provided by the transport service provider. The group service is usually provided by minibus or bus, but in these vehicles a child seat can not be used as the seat of the vehicle is inadequate.
9. CHILD CARE FOR CHILDREN
All children and infants, regardless of age, must be included in the total number of passengers available on board.
10. CERISE CYCLES AND RESTRICTIONS FOR MOVING RESTRICTED PASSAGES
Passengers with reduced mobility who use our service must be able to board the vehicle either individually or through their escort. We only supply collapsible wheelchairs. We are sorry, but at this time we can not guarantee a vehicle type for the transfer of people with reduced mobility.
11. SECURITY
It is recommended that you provide travel insurance that meets your needs. Read the details of the contract, print the documents and take it with you when traveling. Full-scale travel insurance covers many events beyond our control.
12. LIABILITY
If we are in violation of these Terms and Conditions, we will only be liable for any loss or damage sustained by You which is a foreseeable consequence of the breach of these Terms and of our negligence and our liability is up to the amount of your Fee. We will not be liable for any loss or damage from unforeseen or incidental events. We are not responsible for any breach of contract that is not directly attributable to us or caused by an accident, a major event, or a legal or administrative requirement.
We are not responsible for any incidents that occur during the provision of the service, namely illness, personal injury or death, unless it is caused by their negligence.
This means that under these conditions we can assume responsibility, for example. in the event of your death or personal injury, or if the transfer service is not provided in accordance with our promise, or if the service proves to be inadequate for the fault of our or our colleagues or because the transport service providers have been improperly or negligently performing or providing the contractual delivery service course. We would like to inform you that if you want to claim a claim against us, you will have to prove unfaithfulness and neglect.
In addition, we are only responsible for what our employees do or do not do if they are in our application at that time.
Nothing in these Terms shall exclude or limit the liability of our company for you for the death or personal injury of your negligence; b. you, as a consumer, are protected by law, which can not be excluded or restricted;
We are exempt from any liability if the customer contracts with the shipping service provider for another service.
The accuracy and reliability of this web site content are not guaranteed. This is due to possible viral attacks. However, we will do our best to correct the bugs we have been alerted as soon as possible. If these errors result in incorrect price or promotional data, we reserve the right to terminate the contract without any compensation to the customer.
13. VIS MAJOR
We will not be liable and shall not be compensated if the performance of the obligations of our company or the transport service provider is directly or indirectly prevented or influenced by other circumstances beyond our reasonable competence, such as extreme adverse weather conditions, natural disasters, other natural disasters, terrorist acts, accidents at third-party routes, police checks, unusual traffic or strikes.
14. CONNECTIONS
You can apply for an e-mail to change the booking details.
If you need to change the contract inevitably, we will send you an email to the e-mail address you provided when booking; the sending of the e-mail shall be considered as proof of your receipt. The same applies to all other information e-mails sent to you. It is therefore important to check the correctness of the e-mail address you provided and to read all incoming e-mails until the time of the transfer service.
In the event of delays of the arriving flight or transfer to another airport, railway station or port, the transport service provider shall reschedule the transfer service on the new arrival date, depending on the capacity. In the event of a lack of capacity, we will refund the full amount to you.
If, for any other reason, you do not appear at the place of registration within a reasonable time after the planned date of inclusion on the document, then your carrier or customer service will contact you on the mobile number you provide.
If we are unable to reach you because you have not provided a working phone number when booking, there is no or wrong line, no signal strength, no answering machine, or because you do not answer the phone, Your service provider is immediately exempted from your obligations and does not have a refund.
15. TRANSPORT SERVICES
If you do not find your private transfer driver or your transport service representative, it is your responsibility to contact us on the phone number on the transfer document. If you do not call the phone number and travel in an alternative way, we will not be able to provide you with the service and your carrier will be relieved of your obligations and no refund will apply to you. If the driver does not find you, then our associate will call the mobile number provided at the time of booking. Make sure that you have this mobile phone on your trip and that it is switched on while waiting for the package or customs clearance. If we can not find you or we can not reach you by the specified number, we will not be able to provide you with the service and you will not be refunded. If you do not have an airport pick-up, you will have to call us within 10 minutes of the scheduled time of your appointment. An electronic record of incoming calls is led by a third party (telecommunications service provider), which serves as evidence if there is a dispute about whether the numbers are called or not. The cost of unused transfers is non-refundable, and the cost of alternative transportation is not refunded unless one of our employees has approved it in advance. If you have accepted alternative shipping, you should always request a receipt for shipment and send it to our customer service for review. In the absence of a valid acknowledgment, we will not refund the travel expenses.
You are responsible for checking the date of the agreed admission of the shuttle and ensuring that you still have time to check and all other travel arrangements after arriving at the airport, station or port.
The shipping service provider will take you as close as possible to you and put you on the given addresses. If progress on a customary route is due to weather conditions, road accidents, etc. it is not possible, then your transport provider will send you to your agreed destination on a longer route at your express request but in this case you will be charged for any additional costs.
All contracted shuttle services are covered by the liability insurance of the carrier's or subcontractor's insurance policy.
16. PACKAGING / ACCESSIBILITY
For vehicles used for private transfers, one bag or suitcase per passenger seat can be transported, with a maximum combined size of 158 cm (length + width + height). All packages must be stated on booking. You can also place smaller luggage, such as a camera bag, a handbag or a small shoulder bag in front of passengers, when booking. The passenger must bear all the costs if additional vehicles are needed to transport unpublished extra packets.
By agreeing to the proposed contract and its terms and conditions, you implicitly agree that you will not place it in your luggage under any circumstances and that you will not wear any items that are subject to the laws of the country affected by the transfer (eg firearms, etc.). ) or anything that can cause injury to third parties and does not deliver excessive, overweight, fragile or perishable products or animals.
Packages and other items are shipped solely under your responsibility and under no circumstances will we be liable for loss or damage. You must be insured against any such loss or damage.
17. YOUR RESPONSIBILITY
By concluding this Agreement, you expressly declare that you are in full possession of your intellectual capacity and are therefore in a position to comply with all legal obligations under this Agreement. You are aware of the services that are the subject of this Agreement, of the information we are about to refer to, as well as of the content contained in these Terms and Conditions. The credit or debit card you use is yours and you have enough funds to pay for the service. You acknowledge that you must notify us as soon as possible of any change in the information provided.
The services to be provided comply with the data contained in the transfer document sent by e-mail. You are responsible for providing full and accurate information on the place of the reception and the destination at the time of booking. It is therefore your duty to print the transfer document and to check its accuracy. If the transfer document data is incorrect, please contact our Customer Service immediately for correction. When making a booking, you must pay particular attention to filling all fields marked with an asterisk (*) exactly. We do not accept any liability for any booking that is impossible to perform and you will not be refunded for such bookings.
You are solely responsible for the existence of all the documents required for crossing the border. We hereby exclude any obligation and reject any extras resulting from the absence of such documents or the failure to comply with applicable customs, police, tax and administrative laws in that country. The transfer document can not be used to obtain entry visas.
If our company has to pay a deposit or a penalty to the authorities of other countries because you have not complied with laws, legislation, etc., or if you do not meet the travel requirements of the countries you want to travel to or want to travel , you are solely responsible for reimbursing these costs to our Company and we reserve the right to withhold the amount you have paid for as long as you do not provide evidence of such penalties, fees, etc. reimbursement.
We reserve the right and you hereby authorize us to charge your credit or debit card for any missing items due to your departure or damage to the transfer vehicle (including for professional cleaning).
We reserve the right not to accept reservations from clients who have been involved in serious or repeated incidents in the future.
18. ACCESS RIGHTS / CONTENT OF THE USER
By concluding this agreement, you implicitly agree that our company has the right to refuse the carriage of any passenger if the driver decides at his discretion that the passenger may be under the influence of alcohol or drugs or that his / her behavior may be dangerous to the vehicle your driver, the other passengers, or yourself.
Alcoholic beverages shall not be transported to the transport service provider's vehicles for consumption in the vehicle. This ban also applies to drugs.
Smoking is prohibited in or near the vehicles.
It is forbidden to eat in the vehicle.
19. COMPLAINTS
If the service provided by your transport service provider does not meet your expectations, you must immediately report it to our customer service, preferably when the problem arises. We consider the complaints that are reported after the end of the transfer service and are not disclosed during the transfer, since we do not have the opportunity to intervene or provide any assistance in these cases. Our contact details are on the transfer document. A written complaint must be received by e-mail to mbtravel@eurama.hu up to 5 days after the date of return.